Welcome to our service & repair area

Here you will find most info about simple cuckoo clock repairs, warranty information, worldwide service stations and more.

When experiencing a problem you should first contact the shop that sold you the clock.

If this is not possible you may want to try contacting the manufacturer in Germany. Usually you will have one or two years of warranty on the clock, so in most cases the shop or the manufacturer will pay for repair or replacement, but not for shipping.

With today’s cuckoo clocks, you can find out the name of the manufacturer by opening the clock on the back and having a look inside. The manufacturer’s name is usually engraved on the movement.

Unboxing a Cuckoo Clock

When you have received a new cuckoo clock, please read the setup instructions before unpacking it.

The most important point is this: After the little bag under the clock containing the chains has been opened, the clock most not be turned upside-down since this could cause the chains to slip from their wheels.

Shipping a Cuckoo Clock

To send a clock to a service station, pull the chains so the hooks are under the case. Insert a piece of string, wire or a twist wrap through all the chains “close as possible to the case bottom.” Bundle up the chains in a piece of aluminum foil and tie up tightly with a rubber band, tape or string. This prevents the chains from coming off the wheels, and creating a snarled mess of chains inside the clock.

Put a strip of paper in the spiral gong on the inside of the back access panel. Pack the clock in an oversize box with crushed newspaper, (do not use Styrofoam peanuts), and then wrap and label the pendulum, and place in box. Do not send the weights. If there are any numbers on the weights, ( 275 or 320, etc.), write them on a piece of paper, along with your name, address, phone number, your Email address, a short description of any problems, and enclose in box.

Simple Repairs & Common Problems